Refund policy

Sales, Return & Refund Policy

Effective Date: 01 April 2025
Website: www.shop.berryta.com
Brand Owner: Berryta Group

🛍️ Sales Policy

At Berryta, we take pride in offering premium-quality sarees designed to celebrate tradition and elegance. When you shop with us:

• All products displayed are carefully curated, photographed, and described to ensure clarity and transparency.
  
  

• Every saree is thoroughly quality-checked before dispatch.
  
  

• Orders are confirmed only after successful payment.
  
  

• Once the order is placed, it cannot be cancelled or modified.
  
  

🔁 Return Policy – BuyBack+ Promise

Berryta offers a unique BuyBack+ program, where you can return your saree after 1 year of purchase and receive a partial store credit.

This is your choice, not a requirement—return only if you wish to. We offer this because we trust our products and proudly promise to accept them back even after a year.

✅ Eligibility for BuyBack+

• Saree returned after 12 months of the original purchase date.
  
  

• Return must be initiated from your registered Berryta account by selecting the saree in your order history and clicking on “Return Under BuyBack+”.
  
  

• Return shipping charges are to be borne by the customer.
  
  

• Saree must be returned with proper packaging and unboxing video proof (as per shipping policy).
  
  

💰 Store Credit Terms

• Upon successful quality inspection, customers will receive a store credit equivalent to 50% of the original purchase value (labour and styling charges are deducted).
  
  

• If the saree is damaged, stained, torn, or altered, additional deductions will be made based on condition.
  
  

• Store credit is valid for 12 months and can be used for any future purchase on www.berryta.com.
  
  

❌ Non-Returnable Items

• Sarees returned before 1 year of purchase.

• Sarees without a valid Berryta order ID.

• Sarees returned without unboxing or damage-clear videos.

• Sarees that have been worn, washed, altered, or mishandled.
  
  

💳 Refund Policy

Berryta does not offer cash refunds under any circumstances.

• Returns under the BuyBack+ program are eligible for store credit only, not for a bank refund or cash payout.

• Store credit is non-transferable and cannot be exchanged for money.

• Store credit will be added to your registered Berryta account within 7–10 working days after return approval.
  
  

🔒 Berryta BuyBack+ Service – Hold Policy in Case of Emergencies

At Berryta, we proudly offer a BuyBack+ Promise backed by trust and quality. However, there may be rare situations beyond our control where this service may need to be temporarily placed on hold.

❗ BuyBack+ Service May Be Temporarily Suspended In Case Of:

• Natural disasters (floods, earthquakes, storms, etc.)

• Pandemics or government lockdowns (such as COVID-19)

• Riots, strikes, or communal disturbances

• War or national emergency

• Any government or administrative restrictions

• Disruption in logistics or courier services
  
  

🔄 When Will the Service Resume?

As soon as the situation returns to normal and courier/logistics services resume, the BuyBack+ service will automatically be reactivated. All pending return requests and credit processes will be fulfilled on priority.

✅ The Berryta Guarantee:

"Berryta Guarantee – First time or five years later, the trust remains the same!"
In every situation, we honor your trust.

📩 Need Help?

For any assistance regarding your order, return, or BuyBack+ request, reach out to our team:

📧 support@berryta.com